Relax more and worry less with a Montage protection plan. Log in to find your plan, submit a claim, or check claim status.
If you are a Montage retail partner offering industry-leading protection plans, log in to manage claims, access sales reporting, and view a library of selling tools.
If you are a certified technician servicing claims, log in to view new work orders, scheduling and reporting.
Offering the ultimate consumer experience.
Peace of mind for you and your consumers.
Montage Furniture Services is a leading provider of furniture protection plans, partnering with furniture retailers to develop, market and sell peace of mind to consumers. We offer industry-leading programs with generous terms and conditions, managed by protection plan experts who provide friendly, professional service with each claim.
Relax more and worry less. Partner with Montage and you can focus on what you do best – Sell furniture! Trust us to provide:
Strategic Growth
Structure Flexibility
Increased Brand Loyalty
Robust Coverage Options
Best in Class Service
Advanced Technology
Assurant
Montage was one of the first traditional furniture protection plan vendors in the United States to offer plans backed by the security of an “A” rated underwriter. For over 16 years we have partnered with Assurant, the world's premier provider of extended warranty programs and related benefits for the auto, home, and consumer goods industries.
Protection Plans
Montage offers a wide variety of furniture protection plans that cover all surface types including fabric, leather, vinyl, wood, and other hard-surface furniture. Your consumers can relax more and worry less with protection for indoor and outdoor furniture, mattresses, adjustable bases, billiards, and area rugs.
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Structural Options
Montage offers three structure options to provide the best fit for your business needs.
These options provide you with the ability to select the structure best suited to your organizational and/or personal goals and to ensure the long-term financial success of your protection plan program with the ability to flex when required.
Traditional Pooled Risk
This is the industry standard underwritten protection plan structure. This structure is ideal for most retailers with very good price stability and no downside risk or administrative burden.
Captive/Reinsurance
All claims reserves and underwriting profit are owned by the reinsurance company. Understand and use underwriting data to manage costs and program profitability.
Self-Insured
All claims reserves and underwriting profit are owned by the obligor company and all cash reserves are under the obligor’s control. Understand and use underwriting data to manage costs and program profitability.
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myService® by Montage
Your service solution to all things post-delivery.
We’ve created a program that combines quality consumer care and the post-delivery service management tools necessary to ensure a positive experience for your service team and your stores.
We’ll work behind the scenes with our technicians and your manufacturers, providing top notch service that you can call your own.
Intake and Claim Triage
Claim submission with every step recorded in your myService® portal. Custom branding and extended hours available upon request. (Additional fees or minimum volume requirements may apply.)
Service Triage
We will work directly with the consumer to determine the best course of action on the claim prior to incurring any out-of-pocket expense.
Technician Dispatch
Our team will manage and assign qualified professional technicians to service claims for your consumers.
Parts Ordering
We will order parts from manufacturers, ship directly to the consumer whenever possible and provide technician services to install if required.
Claim Resolution
When exchange or replacement of merchandise is required, we will work with you and the consumer to resolve the claim.
Additional Service Offerings
We also offer manufacturer warranty claim processing and reimbursement, complaint handling, dispute management, and settlements.
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